I never received my parcel
Dudley Robinson
11 Bell Acre Gardens
Letchworth
SG62BY
Love the shirt but the embroidery started coming undone after the first wearing. Emailed the company and they immediately sent me a replacement. Awesome!
Nasa Cum Muscle Shirt
$30
This tank is a tighter fit so order a size up if you want it to feel more relaxed/baggy!
Printed on Bella + Canvas 3483
• 100% airlume combed ring-spun cotton
• Fabric weight: 4.2 oz/y² (142 g/m²)
• 32 singles
• Side-seamed construction
• Wide, low-cut armholes
I'm happy to offer FREE SHIPPING for all orders over $100 USD in North America.
Most products from Pander are made-to-order, which means your product needs to be produced after you order it. This helps avoid overstocking products that don’t sell and reduces waste. I'm only one person, so holding stock (and having to ship everything out myself, especially from Canada, isn't possible for me!)
How long will my order take to arrive?
Different products take different amounts of time to arrive based on several factors! Certain products are "made-to-order" meaning they are produced once I get your order, this takes longer and depending on the product can be anywhere from 1 week for things like t-shirts to up to 4 weeks for products like my knit sweaters. Other products, such as my swimwear and underwear, are produced in advance and will ship directly from me here in Toronto. My goal is to be able to have more products in stock here in my small apartment, but as of right now due to space limitations (and budget!) I need to stick to the made-to-order method for many products.
All of my shipping methods include tracking. Note that the quality of tracking may differ for some local carriers.
Do you ship worldwide?
Aside from a few select countries (Cuba, Syria, North Korea, etc.) Pander ships worldwide.
There are fulfillment centres in many countries so I try to have your order produced in the fulfillment centre closest to you. So for example, even though we are a North American company, European orders should not take significantly longer than orders in the US, Canada, and Mexico.
Fulfillment locations currently include:
- Charlotte, North Carolina
- Riga, Latvia
- Tijuana, Mexico
- Barcelona, Spain
- Toronto, Canada
- Hong Kong, China
Will all my items ship together?
Probably not! Some orders come from me personally in Toronto and others come from fulfillment centers. Certain products can only be fulfilled at certain centers, so they may have to ship separately for this reason as well.
I have to be upfront that I'm a one man operation and Pander doesn't operate at a very high profit margin, so returns are difficult! The majority of my items are made-to-order, meaning they're made specifically for you once you place your order, so a return puts me in a position of a loss. Nonetheless, if you have significant issues with sizing I will try and do my best to help you make an exchange, but this is not always possible.
If your order is damaged or incorrect in anyway, I will claim 100% responsibility for this and as long as you get back to me within 4 weeks after receiving the product I will help you get a full refund. For packages lost in transit (that is, not listed as "delivered" as unfortunately I can't confirm if the customer is pulling a scam), please also try to alert me of this within 4 weeks as well!
If you require help with your order please contact me at help@pandershirts.com
What if it gets sent back?
The return address is set by default to Pander Shirts. If the package is undeliverable and gets returned, we will contact you and try to rectify the issue. Any unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.
Buyer’s Remorse - Unfortunately, we are not able to refund orders for buyer’s remorse. Returns will only be accommodated based on error as a result of Pander Shirts.