Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please contact us at firstname.lastname@example.org
What if it gets sent back?
The return address is set by default to Pander Shirts. If the package is undeliverable and gets returned, we will contact you and try to rectify the issue. Any unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.
Buyer’s Remorse - Unfortunately, we are not able to refund orders for buyer’s remorse. Returns will only be accommodated based on error as a result of Pander Shirts.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Pander Shirts reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.