Shipping was so fast! The embroidery looks great and my friend loved it as a birthday gift!
Hazel the Cockapoo Mug
• Ceramic
• Height: 3.85″ (9.8 cm)
• Diameter: 3.35″ (8.5 cm)
• White print area
• Color rim, inside, and handle
• Dishwasher and microwave safe
- Charlotte, North Carolina
- Riga, Latvia
- Tijuana, Mexico
- Barcelona, Spain
- Toronto, Canada
- Hong Kong, China
I have to be upfront that I'm a one man operation and Pander doesn't operate at a very high profit margin, so returns are difficult! The majority of my items are made-to-order, meaning they're made specifically for you once you place your order, so a return puts me in a position of a loss. Nonetheless, if you have significant issues with sizing I will try and do my best to help you make an exchange, but this is not always possible.
If your order is damaged or incorrect in anyway, I will claim 100% responsibility for this and as long as you get back to me within 4 weeks after receiving the product I will help you get a full refund. For packages lost in transit (that is, not listed as "delivered" as unfortunately I can't confirm if the customer is pulling a scam), please also try to alert me of this within 4 weeks as well!